Zoho Service Plus unifies helpdesk ticketing, field service management, remote support, asset management and AI-driven automation into one omnichannel service platform, built for organizations with field teams or complex multi-team service operations that a standalone helpdesk cannot cover alone.
Zoho Service Plus is Zoho's unified customer service platform that combines helpdesk ticketing, field service management, remote support, asset management and AI-driven bots and automation on one shared service data model, built for enterprise and field-driven service organizations.
As a Zoho Authorized Partner, ERPHUBs configures the bundle around your actual service operation — ticket intake, field dispatch, remote diagnosis and asset history — giving you one service command center instead of Zoho Desk alone plus a patchwork of separate field service tools.
Ticketing across email, chat, phone and social, unified into one queue and SLA structure.
Technician scheduling, dispatch and on-site job tracking linked directly to the originating ticket.
Screen-share and remote diagnosis capability built into the same agent console as ticketing.
Track equipment and asset history across every service interaction, in the field or remote.
AI-driven ticket routing, self-service bots and anomaly detection across the whole service operation.
One dashboard covering desk, field and remote support performance for service managers.
We implement Service Plus so desk, field and remote support all report through one system, not three.
We map your desk, field and remote support operations to the Service Plus capabilities needed.
Ticketing, dispatch rules, asset registers and bots are configured to your service model.
Existing tickets, asset records and service history are migrated and validated.
Automation is built to route tickets across desk, field and remote support channels.
Agent, technician and manager training, plus a supported launch.
We connect Zoho Service Plus to your CRM and communication stack so service data flows without manual updates.
Helpdesk ticketing, field service management, remote support, asset management and AI-driven automation and bots.
Yes for field-driven or complex service teams — one shared ticket, asset and customer record removes manual cross-referencing.
Zoho Desk covers helpdesk ticketing alone. Service Plus adds field service, remote support, asset management and AI automation.
Typically 6-10 weeks depending on service channels, field teams and assets in scope.
Yes, field scheduling, technician dispatch and asset tracking are part of the bundle alongside ticketing.
Yes, role-based training for agents, technicians and service managers is included, plus post-launch support.
Book a free consultation and see how Zoho Service Plus can connect your desk, field and remote support teams.