We implement Zoho to help government bodies and public agencies manage citizen service requests, track infrastructure assets and report transparently — without the cost of enterprise government software suites.
Service requests come in via phone, email and in-person with no central tracking.
Infrastructure and equipment condition isn't tracked systematically.
Handoffs between departments rely on paper files and manual follow-up.
Budget allocation and utilization aren't visible to stakeholders in real time.
Custom citizen-facing portals for service requests, complaint submission and real-time status tracking.
Ticketing with SLA tracking and escalation rules to ensure requests are resolved within service commitments.
Automated handoffs and approvals between departments, replacing manual file routing.
Dashboards showing budget allocation and utilization, shareable internally or with the public.
As a Zoho Authorized Partner and Zoho Consulting Professional, ERPHUBs builds citizen-facing and internal Zoho solutions that are affordable, fast to deploy and easy for department staff to adopt.
Map your citizen services and department workflows.
Build citizen portals, ticketing and reporting dashboards.
Migrate existing request and asset records.
Train department staff, with hypercare support.
Yes, we build custom citizen-facing portals on Zoho Creator for service requests and status updates.
Yes, Zoho Creator apps can track asset location, maintenance schedules and condition reports.
Yes, Zoho Flow automates handoffs and approvals between departments.
Yes, Zoho Analytics builds dashboards showing budget allocation and utilization in real time.
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