We implement Zoho to automate service provisioning, manage usage-based billing and deliver SLA-backed support — helping communications and telecom providers scale without operational chaos.
New connection requests take days due to manual coordination.
Tiered and usage-based pricing is difficult to calculate manually.
Outage complaints and service requests come through multiple disconnected channels.
No early signals to identify accounts at risk of cancellation.
Automated provisioning workflows for new connections, upgrades and service activation requests.
Usage-based and tiered billing models configured to match your service plans.
Multichannel ticketing with SLA tracking and escalation rules for outages and complaints.
Account health signals and renewal date tracking flag at-risk customers before they churn.
As a Zoho Authorized Partner and Zoho Consulting Professional, ERPHUBs automates the provisioning and support workflows unique to communications providers — on a platform that costs a fraction of legacy telecom billing systems.
Map your provisioning, billing and support workflows.
Build provisioning apps, billing rules and support SLAs.
Migrate customer and service data securely.
Train operations and support teams, with hypercare support.
Yes, we build custom Zoho Creator and Flow workflows to automate connection requests and activation.
Yes, Zoho Books supports usage-based and tiered billing models common in telecom services.
Yes, Zoho Desk provides multichannel ticketing with SLA tracking and escalation.
Yes, Zoho CRM tracks account health signals and renewal dates to flag at-risk customers.
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