Bring every support channel into one ticketing system with SLAs, automation and a self-service knowledge base.
Zoho Desk is a customer support helpdesk platform that centralizes tickets from email, chat, phone, social media and web forms — with automation (Blueprint), SLA tracking and AI-assisted responses (Zia).
ERPHUBs sets up your support workflows, SLA policies and escalation rules, and connects Desk to Zoho CRM so agents see the full customer relationship, not just the ticket.
SLA-driven routing and automation cut average response and resolution times.
Email, chat, phone, social and web forms in one queue.
Automatic escalation when tickets breach response times.
Self-service articles that reduce repetitive ticket volume.
Enforce consistent resolution processes across your team.
Post-resolution CSAT surveys built into every ticket.
Sentiment analysis, reply suggestions and auto-tagging.
As ticket volume grows, automation keeps response times consistent without proportional headcount growth.
Review channels, SLAs and current ticket volume.
Set up departments, SLAs and Blueprint workflows.
Connect CRM, knowledge base and communication channels.
Agent training and a supported launch.
Yes, all channels unify into one ticketing view.
Yes, configured based on ticket priority and customer tier.
Yes, agents see full customer and deal context inside each ticket.
Yes, we build a searchable knowledge base to reduce ticket volume.
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