Zoho Assist is remote support and unattended remote access software that lets IT and helpdesk teams instantly screen-share into a customer's device or securely access servers and workstations anytime, without the user present. It includes secure file transfer, session recording and support across Windows, Mac, Linux and mobile.
Zoho Assist is a cloud-based remote support platform that gives IT and helpdesk teams two capabilities in one tool: instant, one-time remote support sessions initiated by a customer, and unattended access to servers or workstations that a technician can connect to anytime, even when no one is at the keyboard. Sessions include secure file transfer and can be recorded for training or compliance.
As a Zoho Authorized Partner, ERPHUBs configures Zoho Assist's technician groups, unattended access deployment and security policies around your support workflow, so your helpdesk can resolve issues faster across every device your organization runs.
Ad-hoc support sessions for one-off issues, and unattended access for ongoing server and workstation management.
Start a screen-sharing support session in seconds with a one-time session code, no installation required for the customer.
Connect to servers and workstations anytime, without the end user needing to grant access each time.
Transfer files to and from the remote device during a session without email or USB drives.
Record support sessions for compliance, training and dispute resolution.
Support Windows, Mac, Linux, Android and iOS devices from a single console.
256-bit AES encryption and two-factor authentication protect every remote session.
IT service providers and MSPs use unattended access to manage client servers and workstations remotely without on-site visits.
ExploreHospital IT teams remotely troubleshoot clinical workstations and medical devices without disrupting patient care areas.
ExploreBank and NBFC IT desks use recorded, encrypted remote sessions to support branch staff while maintaining an audit trail.
ExploreSchool and university IT departments provide remote support to student and faculty devices from a central helpdesk.
ExplorePlant IT teams use unattended access to maintain and troubleshoot factory-floor systems and servers without physical visits.
ExploreUnattended access lets your IT team resolve most issues remotely, cutting resolution time and travel costs.
We document your current support tiers and device inventory.
Technician groups, roles and security policies are configured.
Agents are rolled out across servers and workstations.
Remote sessions link directly to helpdesk tickets.
Technician training and a supported launch.
We connect Zoho Assist with the rest of your Zoho stack and IT infrastructure for a unified support workflow.
No, for ad-hoc support sessions customers just enter a session code in their browser; no permanent installation is required.
Unattended access lets a technician connect to a server or workstation anytime without the end user present, unlike ad-hoc sessions which need the user to start them.
Yes, secure file transfer is built in, letting technicians send or retrieve files during any remote session.
Yes, sessions use 256-bit AES encryption with optional two-factor authentication for technician access.
Yes, Zoho Assist supports Windows, Mac, Linux, Android and iOS devices from a single console.
Yes, session recording can be enabled and stored for compliance, training or dispute resolution purposes.
Book a free consultation and see how Zoho Assist can streamline your IT support operations.